Payment, Refund and Chargeback Policies of Our Red Light Wellness Equipment.
Online Ordering
Red Light Wellness Shop Policy
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
Discounted items are final and cannot be returned or exchanged.
Returned items must be returned in original product packaging.
Returned items must have no visible signs of wear or use.
If the items have been water-damaged, they cannot be returned or exchanged.
To be eligible for a store credit, exchange, or refund, your item must be in the same condition you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at 314-772-7000. Please note that returns must be sent to the following address: 4515 Miami Street, Saint Louis, MO 63116, United States. Return your item with your proof of purchase or receipt. When Red Light Wellness receives the item, the item will be inspected and fulfilled appropriately.
You can always contact us for any return questions at 314-772-7000.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, call 314-772-7000 for instructions.
Return Shipping
To return your product, you should mail your product to: Red Light Wellness 4515 Miami Street, St. Louis MO 63116
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of your original outgoing shipping will be not be included in your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Red Light Wellness Equipment Sales
Payment, Refund, and Chargeback Policies
We ask for 100% money down before we ship your product. Using a credit card or service that charges a fee will be the client’s responsibility to pay.
Payment Methods We Accept:
Cash
Debit and Credit Cards
Bank Wire Transfer/Deposit
Bank Cheque
Money Order - Western Union or Money Gram
Refund Policies
Payments for our products are made to us in full. Once a payment is made, it is non-refundable. If a product being made is canceled or postponed, all monies paid are retained by Red Light Wellness, and if applicable, a fee for all work completed from that point will be paid by the client.
Chargebacks
If we receive a chargeback from a credit card company or bank, we ask you to send back all equipment in its original packaging. The shipping back of the product will be at the customer’s cost. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued due to the chargeback(s), must be paid in full. A restocking fee of 20% of the total sale will be charged to the client. Instead of issuing a chargeback, please get in touch with us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.